Customer Success Manager
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Job Summary
Owning the relationship and commercial outcomes for a portfolio of enterprise energy buyers, the full-time Customer Success Manager will drive revenue retention, serve as a trusted energy advisor, and ensure customer adoption of the platform while working remotely.
Key Responsibilities
- Own the relationship, adoption, and commercial outcomes for enterprise accounts post-signature
- Drive revenue retention, lead renewals, and identify opportunities for expansion within existing accounts
- Serve as a trusted advisor on renewable energy procurement and manage senior stakeholder relationships
Required Qualifications
- 4+ years in customer success, account management, or client-facing advisory roles, preferably in energy or cleantech
- Deep knowledge of renewable energy procurement, including PPAs/VPPAs and wholesale power markets
- Proven track record of managing large enterprise relationships with a focus on retention and expansion
- Comfort with data and analytics, able to translate technical outputs into business narratives
- Outstanding executive communication skills and a builder's mindset for operating in a startup environment
Complete Job Description
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