Customer Success Manager
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Job Summary
Overseeing the Freedom360 marketing solution, the full-time remote Customer Success Manager will manage a portfolio of high-value clients, ensuring successful campaign launches, improved marketing performance, and strong client engagement through strategic guidance and relationship building.
Key responsibilities
- Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements
- Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI
- Lead onboarding, campaign preparation, approvals, and timely content publication
Required qualifications
- 2-4 years of Customer Success experience with proven success managing client outcomes
- Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals
- Experience in SaaS customer success; background in Financial SaaS or Marketing Tech SaaS is a strong plus
- Proactive and able to manage multiple priorities independently
- Tech-savvy, adaptable, and eager to learn new tools
Complete Job Description
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