Customer Success Manager

Job Summary

Managing client relationships remotely, the full-time Customer Success Manager will act as the main point of contact for clients, ensuring retention through performance reviews, data storytelling, and project coordination in the digital marketing space.

Key responsibilities

• Serve as the trusted partner for clients, conducting regular check-ins and performance reviews to demonstrate progress
• Analyze and interpret data from various platforms to create compelling narratives that highlight client success and areas for improvement
• Coordinate cross-functional teams to implement strategies that align with client goals and optimize performance across SEO, PPC, and content initiatives

Required qualifications

• 3+ years of experience in customer success or account management within a digital marketing agency or similar B2B service environment
• Strong understanding of SEO and PPC, with familiarity in AI search concepts
• Proficient in using data analytics tools such as GA4 and Search Console to derive insights and inform strategies
• Hands-on experience with project management tools like ClickUp or Asana, and CRM systems such as HubSpot
• Fluent in English, with experience communicating effectively with North American clients