Customer Success Manager
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Job Summary
Managing a shared portfolio of small and medium enterprise clients, the full-time Customer Success Manager will ensure client satisfaction and success by driving product adoption, managing reseller relationships, and collaborating with internal teams in a remote environment.
Key responsibilities
- Manage a portfolio of clients spending under 20k annually, ensuring strong adoption and engagement KPIs
- Own strategic target accounts, driving success planning and retention strategies
- Develop scalable customer engagement strategies and drive account growth through upsell opportunities
Required qualifications
- Minimum 1+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or technology environment
- Fluency in English; additional European languages are a plus
- Experience managing both high-touch and low-touch engagement models
- Strong commercial mindset with a track record of driving renewals and identifying growth opportunities
- Proficiency in CRM systems such as Salesforce or HubSpot
Complete Job Description
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