Customer Success Manager

Job Summary

Managing a portfolio of business accounts, the remote Customer Success Manager will focus on proactive relationship building, onboarding guidance, and driving platform utilization to ensure client retention and satisfaction.

Key responsibilities

• Manage a designated book of client accounts, conducting regular business reviews and connecting platform features to client business outcomes
• Monitor customer usage trends to identify churn signals and execute intervention plans to maintain account health
• Identify growth opportunities during customer interactions and collaborate with internal teams to resolve client challenges

Required qualifications

• 2 to 5 years of experience in Customer Success, Account Management, or a consultative client engagement role within B2B environments
• Experience managing a client portfolio with an understanding of retention metrics and engagement strategies
• Consultative skills to diagnose operational issues and influence customer behavior
• Ability to recognize churn signals and execute proactive retention plans based on usage data
• Commercial judgment to identify organic expansion opportunities during client interactions