Customer Success Manager

Job Summary

Owning a defined portfolio of client accounts, the full-time Customer Success Manager will focus on retention and product adoption while serving as the primary point of contact for clients in a remote setting.

Key Responsibilities

• Manage account relationships by building trusted connections and executing account success plans
• Support retention and renewal processes, identifying at-risk accounts and ensuring timely documentation
• Drive product adoption through onboarding, training, and monitoring usage data to enhance client value

Required Qualifications

• Experience in customer success, account management, or a client-facing role in a software or subscription-based industry
• Strong relationship-building skills and the ability to manage multiple accounts with competing priorities
• Analytical mindset with proficiency in using data to identify risks and opportunities
• Proactive and organized approach to account management
• Familiarity with CRM tools, preferably Salesforce, and customer health scoring frameworks