Customer Success Manager
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Job Summary
Managing a portfolio of customers, the full-time Customer Success Manager will oversee implementations, maintain ongoing operations, and identify growth opportunities while working remotely in the United States.
Key responsibilities
- Lead customers from signed statement of work to go-live, coordinating integration work and maintaining project plans
- Serve as the primary contact for operational, clinical, and technical leaders, delivering progress reports and leading quarterly business reviews
- Analyze program data to identify risks and opportunities, building outcome summaries for customer leadership and supporting renewal conversations
Required qualifications
- 4+ years in customer success, account management, or implementation roles
- Comfort working with data, including building reports in spreadsheets or BI tools
- Strong project management skills across multiple accounts with competing deadlines
- Clear written and verbal communication with executives, clinicians, IT teams, and engineers
- Working understanding of HIPAA and the handling of protected health information
Complete Job Description
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