Customer Success Manager

Job Summary

Managing a portfolio of customers remotely, the full-time Customer Success Manager will oversee implementations, maintain ongoing operations, and drive customer growth by analyzing program data and identifying expansion opportunities.

Key responsibilities

• Lead customers through the implementation process from signed contract to go-live, coordinating with internal and external teams
• Serve as the primary contact for operational and clinical leaders, delivering progress reports and leading quarterly business reviews
• Analyze program data to identify risks and opportunities, providing recommendations and building ROI summaries for customer leadership

Required qualifications

• 4+ years in customer success, account management, or implementation roles
• Strong project management skills across multiple accounts with competing deadlines
• Comfort working with data, including building reports in spreadsheets or BI tools
• Familiarity with LLMs and understanding of HIPAA regulations
• Clear communication skills with diverse stakeholders, including executives and technical teams