Customer Success Manager
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Job Summary
Managing a portfolio of SMB accounts, the full-time Customer Success Manager will focus on client onboarding, retention, and upselling while working remotely to enhance product adoption and ensure a best-in-class experience.
Key responsibilities
- Manage a portfolio of SMB accounts, emphasizing retention, churn prevention, and growth opportunities
- Execute the full sales cycle for renewals, upsells, and value-added services within the portfolio
- Collaborate with internal teams to drive customer success and develop best practice guides
Required qualifications
- 1-2 years of experience in an Account Management or Customer Success role, preferably in a SaaS environment
- Experience managing a high volume of accounts and engaging in 1:many campaigns
- Skilled in negotiating contract terms and addressing pricing objections
- Highly proficient with CRM applications and Microsoft Office Suite
- Experience in the fitness industry, preferably boutique fitness, is a plus
Complete Job Description
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