Customer Success Manager

Job Summary

Proactive and relationship-driven, the full-time remote Customer Success Manager will manage a portfolio of mid-market and enterprise retail partners, focusing on building strong relationships, driving product adoption, and ensuring long-term customer satisfaction and retention.

Key Responsibilities

• Own and manage a portfolio of mid-market and enterprise retail accounts, serving as the primary point of contact
• Take ownership of customer health and retention while identifying opportunities for account growth and product adoption
• Prepare and lead regular customer business reviews, analyzing performance metrics and translating data into actionable recommendations

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience managing a portfolio of business customers and building long-term client relationships
• Strong organizational and project management skills with the ability to manage multiple accounts and priorities
• Experience with CRM systems such as Salesforce and proficiency in Microsoft Office or similar productivity tools
• Ability to work independently and adapt to changing priorities in a fast-paced environment