Customer Success Manager
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Job Summary
Driving customer satisfaction and growth, the full-time remote Customer Success Manager will manage relationships post-implementation, ensuring adoption and value delivery while collaborating with Product, Support, and Sales teams.
Key Responsibilities
- Own the customer relationship from implementation through renewal, maintaining accurate CRM data
- Act as a trusted advisor to drive retention and advocacy while tailoring guidance to customer business goals
- Lead Quarterly Business Reviews with stakeholders to demonstrate ROI and align on objectives
Required Qualifications
- 3+ years in customer success or account management, preferably in enterprise SaaS
- Proven experience building relationships with C-level and senior stakeholders
- Strong technical aptitude with the ability to explain APIs and integrations
- Experience with AI technologies and tools such as Slack, GSuite, Jira, and Notion
- Ability to thrive in a fast-paced, rapidly changing environment
Complete Job Description
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