Customer Success Manager
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Job Summary
Managing multiple customer implementations, the full-time remote Customer Success Manager will develop custom AI solutions, collaborate with internal teams to meet delivery milestones, and serve as a trusted advisor to clients.
Key Responsibilities
- Manage 10+ concurrent customer implementations
- Develop custom AI agents for vendor document processing and automation tasks
- Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated
Required Qualifications
- 5+ years of relevant experience in software Customer Success, IT professional services, or software sales engineering
- Good understanding of general ledger principles in accounting
- Understanding of computer networking and security principles
- Strong understanding of project accounting workflows
- Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
Complete Job Description
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