Customer Success Manager
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Job Summary
Guiding clients through their initial implementation and fostering long-term relationships, the full-time remote Customer Success Manager will lead training, address client needs, and identify opportunities for service expansion.
Key responsibilities
- Lead kickoff, implementation, and the first 90 days of training and adoption for clients
- Act as a proactive contact, connecting services and results to client goals
- Recommend relevant upsells and coordinate solutions while organizing account activity and project details
Required qualifications
- 3+ years in customer success, account management, implementation, or similar client-facing roles
- Experience with software learning and managing multiple accounts effectively
- Consultative approach to client growth and problem-solving
- Ability to work with AI tools and ensure their accuracy
- Strong organizational skills and dependable follow-through
Complete Job Description
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