Customer Success Manager

Job Summary

To support a growing portfolio of strategic customers, the full-time Customer Success Manager will manage high-touch post-sales engagement, drive customer success, enable upsell and cross-sell opportunities, and enhance overall customer experience in a remote setting.

Key responsibilities

• Collaborate with Direct Sales Executives and Solution Architects to manage and grow revenue across a defined portfolio of strategic customers
• Lead regular strategic customer engagements, including business reviews and success planning sessions
• Proactively manage the renewal process, identifying risks early and maximizing retention and customer lifetime value

Required qualifications

• 5+ years of experience in Customer Success, Strategic Account Management, or equivalent roles within enterprise software, internet, cloud, or telecommunications sectors
• Proven experience driving retention, adoption, upsell, and cross-sell within existing customer accounts
• Strong commercial acumen with the ability to influence revenue outcomes through a consultative, value-driven sales approach
• Fluency in French and English, with the ability to present confidently to customers and internal stakeholders in both languages
• Understanding of cloud, networking, and virtualized compute environments in the enterprise space is highly desirable