Customer Success Manager

Job Summary

Owning a portfolio of mid-market customer accounts, the remote Customer Success Manager will serve as a strategic advisor, driving onboarding, adoption, and account growth while collaborating with cross-functional teams in a fast-paced startup environment.

Key responsibilities

• Manage strategic account relationships with executive sponsors and key stakeholders, ensuring proactive engagement and success planning
• Lead onboarding processes and coordinate multi-stakeholder rollouts to optimize customer workflows and value realization
• Drive customer retention and expansion strategies, including upsell and cross-sell opportunities, while managing renewals and account health

Required qualifications

• 5+ years of experience in Customer Success or Strategic Account Management in B2B SaaS, particularly with mid-market accounts
• Proven track record of driving customer retention, renewals, and revenue growth
• Strong consultative skills with experience in navigating executive stakeholders and conducting renewal negotiations
• Ability to translate customer objectives into strategic account plans and actionable recommendations
• Experience in construction technology or finance, particularly in accounts receivable processes, is a plus