Customer Success Manager
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Job Summary
Driving customer engagement and success, the full-time remote Customer Success Manager will own customer relationships, lead strategic conversations, and ensure high platform adoption and renewal for a diverse portfolio of clients.
Key responsibilities
- Establish customer rapport to develop consultative and productive relationships, acting as a customer advocate
- Guide customers through the implementation model to maximize usage, adoption, and retention of the Opal platform
- Collaborate with cross-functional teams to represent the voice of the customer and improve internal processes
Required qualifications
- 2 to 4 years of experience in enterprise customer success or a similar role, preferably in Marketing, Technology, or SaaS
- Experience in delivering and implementing SaaS solutions for enterprise customers
- Proven results in meeting customer retention and expansion goals
- Experience using AI tools in daily work with the ability to evaluate their output
- Undergraduate degree or equivalent experience required; advanced degree in a related field is a plus
Complete Job Description
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