Customer Success Manager
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Job Summary
Managing a portfolio of mid-market accounts, the full-time Customer Success Manager will oversee automated onboarding, success plans, and health reviews while collaborating with cross-functional teams to enhance customer engagement and resolve escalations in a remote work environment.
Key Responsibilities
- Oversee the onboarding experience, ensuring smooth transitions and addressing customer milestones
- Maintain and refine automated success plans and conduct quarterly business reviews for account performance
- Lead health reviews to identify at-risk accounts and implement strategies for customer retention and expansion
Required Qualifications
- 5+ years in a customer-facing role at a SaaS company with experience managing mid-market accounts
- Proven ability to leverage technology and automation for efficiency in customer success initiatives
- Strong analytical skills to interpret data and prioritize customer engagement efforts
- Bachelor's degree or equivalent practical experience
- Experience in aviation or a passion for the industry is a plus
Complete Job Description
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