Customer Success Manager

Job Summary

Managing customer relationships remotely, the part-time Customer Success Manager will ensure exceptional service experiences by coordinating service events and maintaining clear communication between customers and the service team.

Key responsibilities

• Manage accounts to foster positive customer relationships and ensure service satisfaction
• Coordinate service events by effectively communicating with customers and the service team
• Provide detailed updates on service events and manage contractual obligations to uphold service level agreements

Required qualifications

• High School Diploma or GED required; some college or degree preferred
• 2+ years of experience in a high-volume customer service role preferred
• Prior experience in the Field Service or Equipment Maintenance industry is a plus
• Ability to multitask and manage conflicting priorities in a fast-paced environment
• Strong problem-solving and account management skills