Customer Success Manager

Job Summary

Owning a portfolio of strategic Physical AI accounts, the full-time Customer Success Manager in Mobility & Robotics will manage client relationships, ensure program delivery meets quality and performance metrics, and identify growth opportunities within the mobility and robotics sectors.

Key responsibilities

• Serve as the primary point of contact for client health, business terms, and escalations
• Ensure all engagements meet agreed KPIs for quality, throughput, and turnaround time
• Identify and close upsell and cross-sell opportunities while managing renewals and pricing amendments

Required qualifications

• 6+ years in a customer-facing role such as customer success, account management, or technical program management
• Experience managing outsourced or managed-service programs at scale with globally distributed teams
• Working knowledge of AV, ADAS, or robotics data, including annotation and mapping
• Strong analytical skills with the ability to derive insights from large data sets
• Experience working remotely and across time zones, particularly with teams in India