Customer Success Manager

Job Summary

Managing and growing relationships with agency and brand clients, the full-time Customer Success Manager will provide strategic guidance and support throughout campaigns while driving the adoption of Adelaide's AU metric in a remote role open to candidates in the Tri-State Area (NY, NJ, CT).

Key responsibilities

• Own and enhance relationships with key agency and brand clients, providing ongoing support and strategic guidance
• Act as a trusted partner to agency teams, integrating AU into media planning, activation, optimization, and reporting
• Collaborate with Sales and Analytics to deliver insights and reports that align with client objectives and improve campaign performance

Required qualifications

• Bachelor's degree required
• 5+ years of experience in digital media, adtech, or advertising, preferably on the agency or brand side
• Proficiency in Microsoft Excel and PowerPoint, with hands-on experience using industry tools
• Demonstrated ability to manage strategic accounts and build relationships across stakeholders
• Strong understanding of campaign processes and how brands measure success against business KPIs