Customer Success Manager

Job Summary

Managing customer relationships remotely, the full-time Customer Success Manager will ensure exceptional service experiences by coordinating service events, updating customers, and collaborating with Field Service Engineers.

Key responsibilities

• Manage accounts to maintain positive customer relationships and ensure service level agreements are met
• Communicate effectively with customers and the service team throughout service events
• Provide detailed updates on service requests and coordinate with parts procurement for scheduling

Required qualifications

• High School Diploma or GED required; some college or degree preferred
• 2+ years of experience in a high-volume customer service role preferred
• Prior experience in the Field Service or Equipment Maintenance industry is a plus
• Account management skills to independently handle customer relationships
• Proficiency in computer systems for scheduling and dispatching duties