Customer Success Manager

Job Summary

To support and grow relationships with game studios across APAC, the full-time Customer Success and Business Development Manager will focus on customer success, onboarding, and product adoption while identifying new business opportunities remotely from Japan.

Key responsibilities

• Own relationships with a portfolio of game studios, leading onboarding, product walkthroughs, and success planning
• Drive product adoption through regular check-ins, training, and proactive recommendations tailored to each studio
• Build relationships with game studios and publishers through targeted outreach and support discovery and demo conversations

Required qualifications

• Experience in customer success, account management, partnerships, or business development, ideally with game studios or software sales
• Track record of building trusted customer relationships and achieving meaningful outcomes
• Professional proficiency in Japanese and English for collaboration with global teams
• Strong organizational skills and ability to manage multiple customers and priorities independently
• Proactive approach to problem-solving and following through on commitments