Customer Success Manager
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Job Summary
Acting as the primary contact for B2B customers, the remote Customer Success Manager will manage relationships from contract signature through renewal, ensuring customer satisfaction and successful outcomes in the brokerage and crypto trading sectors.
Key responsibilities:
- Build and maintain strong relationships with key contacts throughout the customer lifecycle
- Drive customer satisfaction, retention, and success by managing escalations and understanding customer business priorities
- Collaborate cross-functionally with teams to align customer goals with Alpaca's offerings and deliver executive reports
Required qualifications:
- 4-6 years of experience in a customer success role managing customer relationships
- Direct professional experience in a brokerage, broker-dealer, crypto exchange, or trading platform
- Hands-on understanding of brokerage or crypto trading operations and compliance challenges
- Familiarity with SaaS and API technology concepts
- Ability to work US hours (ET) in a remote setup
Complete Job Description
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