Customer Success Manager

Job Summary

Focusing on customer success, the full-time Customer Success Manager will lead a virtual team to ensure the effective adoption and productive use of IFS products and services, while managing program deliveries and fostering strong customer relationships remotely.

Key responsibilities

• Orchestrate program deliveries and manage customer relationships to drive satisfaction and loyalty
• Support customers in discovering new features and achieving their desired outcomes with IFS solutions
• Identify and mitigate delivery-related risks while collaborating with internal teams and external partners

Required qualifications

• Bachelor's degree, master's degree, or equivalent work experience in a relevant field
• Delivery project experience in customer-facing roles, preferably in the manufacturing industry
• Strong understanding of industry-related trends, operating KPIs, and value drivers
• Proven ability to lead through influence and build trusted relationships with customers and partners
• Knowledge of Business Value Assessment (BVA) tools and experience in managing subscription services