Customer Success Manager
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Job Summary
Managing a portfolio of US accounts, the remote Customer Success Manager will focus on retention, renewals, adoption, and value realization while identifying expansion opportunities and coordinating with cross-functional teams.
Key responsibilities
- Manage a defined portfolio of mid-market and enterprise accounts
- Own the post-sale lifecycle, including onboarding, adoption, value realization, and renewal
- Run regular business reviews with senior stakeholders and monitor account health to manage churn risk
Required qualifications
- Experience in customer success or account management roles
- Proven track record of managing enterprise-level accounts
- Strong understanding of customer success metrics and KPIs
- Ability to coordinate effectively with cross-functional teams
- Experience delivering training and enablement to clients
Complete Job Description
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