Customer Success Manager
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Job Summary
Owning a book of business for Pro package clients, the full-time Customer Success Manager will manage onboarding, retention, and growth initiatives remotely while serving as the primary contact for accounts.
Key responsibilities
- Own onboarding processes for new subscribers, ensuring quick access to value within the first 60 days
- Manage a portfolio of brand and agency accounts, conducting regular check-ins to drive adoption and expansion
- Monitor account health and proactively address churn signals to maintain client retention
Required qualifications
- 3+ years of experience in customer success, account management, or a client-facing role
- Hands-on knowledge of TikTok Shop, including strategy and automation tools; agency background preferred
- Strong communication skills with the ability to build rapport and maintain trust
- Highly organized with a focus on follow-through and accountability
- Ability to thrive in fast-paced startup environments
Complete Job Description
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