Customer Success Manager
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Job Summary
Owning a portfolio of Pro package clients, the full-time Customer Success Manager will be responsible for onboarding, retention, and growth, acting as the main point of contact in a remote environment.
Key responsibilities
- Manage onboarding for new subscribers, ensuring quick access to first value and running a structured onboarding sequence
- Conduct regular check-ins and walkthroughs with brand and agency accounts to drive adoption and expansion
- Monitor account health and implement retention strategies to address churn signals proactively
Required qualifications
- 3+ years of experience in customer success, account management, or a client-facing role
- Hands-on knowledge of TikTok Shop, including strategy and automation tools; agency background preferred
- Strong communication skills with the ability to build rapport and maintain trust
- Highly organized with a focus on follow-through and accountability
- Ability to thrive in fast-paced startup environments
Complete Job Description
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