Customer Success Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Managing long-term relationships with clients, the full-time remote Customer Success Manager will serve as a trusted advisor, focusing on customer onboarding, retention, and growth strategies while advocating for client needs within the organization.
Key responsibilities
- Own the customer lifecycle by facilitating onboarding, training, and regular business reviews to ensure long-term adoption and success
- Drive growth and retention through the development of Strategic Account Plans and shared KPIs with customers
- Advocate for customers by collaborating with internal teams to align client needs with product development and address high-severity issues
Required qualifications
- 5+ years of experience in a SaaS-based Customer Success role
- Background in Fintech software solutions, preferably in accounts receivable
- Bachelor's Degree in Business, Marketing, Communications, Economics, or a related field
- Demonstrated customer obsession with a focus on understanding and prioritizing customer needs
- High adaptability and resourcefulness in managing complex problems and changes
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 36,607 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
