Customer Success Manager
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Job Summary
Serving as a key resource for customer organizations, the full-time remote Customer Success Manager will build and maintain relationships, manage major incidents, and analyze customer data to drive adoption and satisfaction.
Key responsibilities
- Act as a point of contact for major customer incidents, managing expectations and communications through resolution
- Analyze customer data to identify trends and risks, providing proactive guidance on product features aligned with customer needs
- Advocate for customer needs internally, monitoring adoption and utilization trends to recommend improvements
Required qualifications
- A minimum of 4 years of related experience in Customer Success or Experience
- Experience in consulting and implementation of IT systems, preferably in cloud services and identity management
- Strong technical aptitude for understanding customer use cases and architectural requirements
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Solid technical understanding of Cloud Solutions
Complete Job Description
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