Customer Success Manager

Job Summary

Leading a high-performing team remotely, the full-time Customer Success Manager will drive customer adoption, retention, and expansion for enterprise clients while developing scalable success programs and fostering cross-functional partnerships.

Key responsibilities

• Lead, mentor, and develop a team of Customer Success Managers to achieve exceptional customer outcomes
• Own team-level customer success metrics, including adoption, customer health, and overall satisfaction
• Partner with Sales, Product, Engineering, and Support to enhance customer engagement and identify expansion opportunities

Required qualifications

• 7+ years of experience in Customer Success or related roles, with at least 2 years in a leadership position
• Proven track record working with complex enterprise customers in SaaS or related technology sectors
• Strong strategic thinking and operational execution skills, with experience building frameworks and processes
• Exceptional communication skills with the ability to engage C-suite and senior technical stakeholders
• Ability to operate effectively in a fast-paced, high-growth environment with a high degree of autonomy