Customer Success Manager

Job Summary

Serving as the primary point of contact for a portfolio of community-focused clients, the full-time Customer Success Manager will guide customers through onboarding and manage day-to-day relationships to ensure long-term success with the schools product in a remote environment.

Key responsibilities

• Lead onboarding and implementation efforts, ensuring clients are prepared for success
• Drive product adoption and operational excellence by creating scalable processes and workflows
• Monitor customer health, proactively address risks, and identify opportunities for account growth

Required qualifications

• Minimum of five years of experience in Customer Success, Account Management, or Sales within a SaaS start-up environment, specifically in EdTech or payments solutions
• Bachelor's degree in Business Administration, Business Management, Marketing, Finance, or a related field
• Proven success in managing customer relationships and driving revenue growth in technology solutions for the education sector
• Strong background in SaaS start-ups with hands-on experience in EdTech or school payment systems
• Exceptional business acumen and negotiation skills, with the ability to build trust-based relationships with school administrators