Customer Success Manager

Job Summary

Serving as the primary point of contact for customers, the full-time Customer Success Manager will guide clients through onboarding and manage ongoing relationships to ensure long-term success with SWIVEL's schools product while working remotely.

Key responsibilities:

• Build strong, trust-based relationships with school and district stakeholders, addressing day-to-day customer needs
• Lead onboarding and implementation efforts, ensuring readiness for success and driving operational excellence
• Monitor customer health, proactively address risks, and identify opportunities for account growth within the education sector

Required qualifications:

• Minimum of five years of experience in Customer Success, Account Management, or Sales within a SaaS start-up environment, particularly in EdTech or payment solutions
• Bachelor's degree in Business Administration, Business Management, Marketing, Finance, or a related field
• Proven success in managing customer relationships and driving revenue growth in technology solutions for the education sector
• Strong background in SaaS start-ups with hands-on experience in EdTech or school payment systems
• Demonstrated track record of sales or account growth within education technology or payment processing markets