Customer Success Manager
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Job Summary
As the first Customer Success Manager in a remote full-time role, the successful candidate will onboard new clients, manage relationships with SecOps teams, and develop processes for customer success at Fig.
Key responsibilities
- Onboard new customers from installation to full integration into their engineering workflows
- Serve as the primary contact for SecOps teams, identifying opportunities for additional solutions and addressing concerns
- Develop and document processes for onboarding, health checks, business reviews, and renewals
Required qualifications
- 5+ years of experience in a customer-facing role at a SecOps vendor (e.g., SIEM, SOAR, XDR, or MDR)
- Strong understanding of SecOps operations, technology stack, and industry challenges
- Proven track record of building customer success processes from the ground up
- Experience utilizing AI tools in professional workflows
- Ability to understand and anticipate client needs, translating them into actionable insights for the product team
Complete Job Description
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