Customer Success Manager
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Job Summary
Owning a portfolio of North American accounts, the full-time remote Customer Success Manager will manage customer relationships, drive product adoption, and solve issues while ensuring clients derive lasting value from the company's offerings.
Key responsibilities
- Maintain day-to-day ownership of customer accounts, understanding their goals and workflows
- Drive product usage and engagement by identifying barriers and recommending improvements
- Handle customer inquiries and coordinate with internal teams to resolve issues effectively
Required qualifications
- Experience in Customer Success, account management, or a relevant customer-facing role
- Strong ownership and reliable follow-through with independent work examples
- Familiarity with the US professional and college sports landscape
- Comfort using AI tools and the ability to quickly learn new products and workflows
- Commercial awareness regarding customer value and renewal risks
Complete Job Description
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