Customer Success Manager

Job Summary

To support and grow existing Software Advisory Services accounts, the full-time remote Customer Success Manager will act as the primary point of contact for clients, ensuring high-quality IT Asset Management delivery and driving multi-year renewals.

Key responsibilities:

• Build strong relationships with client stakeholders and lead regular account reviews to track satisfaction and identify expansion opportunities
• Support quality assurance on client deliverables and manage team utilization to ensure timely and accurate project delivery
• Guide clients on software license compliance and SAM topics, providing recommendations for cost savings and compliance alignment

Required qualifications:

• 8+ years of experience in software asset management, software license compliance, or IT asset management with client-facing account management experience
• Proven track record of maintaining client relationships and growing accounts through renewals and expanded services
• B.Tech / M.Tech / MCA / MBA / BS in Business Administration, Computer Science, Engineering, or related field
• Familiarity with licensing metrics from major vendors and experience with license true-ups or audit responses
• Hands-on experience with SAM tools such as Snow, Flexera, or ServiceNow Asset Management