Customer Success Manager

Job Summary

Focused on enhancing customer satisfaction, the full-time Customer Success Manager will manage a portfolio of local government clients, driving retention and growth while working remotely.

Key Responsibilities:

• Manage the end-to-end renewal cycle, proactively addressing churn risks and ensuring timely renewals
• Develop expertise in products and services to lead onboarding, product adoption, and growth initiatives
• Build and maintain strong relationships with customers, serving as a trusted advisor to ensure high satisfaction levels

Required Qualifications:

• 4+ years of experience in Customer Success, Consulting, or technical pre-sales in a high-tech or SaaS company
• Proven experience working with B2B audiences, preferably in a technology company
• Strong organizational and time management skills to manage multiple account engagements simultaneously
• Proficiency with Salesforce and Microsoft Office
• Ability to work autonomously and prioritize effectively using data-driven decision making