Customer Success Manager
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Job Summary
Owning a portfolio of approximately 440 contractor accounts, the full-time Customer Success Manager will drive adoption and value of the platform, respond to customer signals, and manage renewals while working remotely.
Key responsibilities
- Maintain a current health score for each account and respond to customer signals within 48 hours
- Drive customer adoption by facilitating practical, workflow-focused conversations and managing renewal calendars
- Forecast accurately on renewals and identify expansion opportunities for customer accounts
Required qualifications
- 4+ years in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
- Experience managing a named book of hundreds of accounts with a focus on customer value
- Proficiency in holding renewal and workflow conversations simultaneously
- Understanding of seat growth as a retention strategy, with familiarity in construction or estimating as a plus
- Experience with Salesforce and Gong is expected
Complete Job Description
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