Customer Success Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Guiding a portfolio of enterprise customers, the full-time Customer Success Manager will oversee onboarding, adoption, and renewal processes while working remotely to drive measurable business outcomes through AI capabilities and workflow innovation.
Key responsibilities
- Serve as the primary post-sales contact for accounts, ensuring customers receive the right support and guidance
- Drive onboarding excellence by developing mutual plans for launching primary workflows within 90 days
- Monitor account health and adoption trends, identifying risks and expansion opportunities to share with the Account Executive
Required qualifications
- 5+ years of experience in enterprise customer success, account management, or solutions consulting in B2B SaaS
- Proven track record of delivering measurable results in onboarding, adoption, and retention
- Technical fluency with a solid understanding of workflow automation and AI applications
- Strong facilitation and presentation skills, with the ability to distill complex systems into actionable guidance
- Experience building success plans and conducting business reviews with multi-stakeholder accounts
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 37,697 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
