Customer Success Manager
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Job Summary
Managing a team of Customer Success Managers, the fully remote Manager of Customer Success will focus on relationship cultivation, upselling products and services, and ensuring an outstanding customer experience while driving team performance and operational leadership.
Key responsibilities:
- Ensure effective communication and implementation of customer KPIs across cross-functional teams
- Conduct performance reviews and set quarterly goals for team members to foster continuous improvement
- Supervise daily team operations, addressing customer concerns and enhancing resolution of escalated issues
Required qualifications:
- Bachelor's degree in computer science, marketing, project management, business administration, or a related field
- Over 5 years of managerial experience with effective team leadership
- Proven track record of achieving metrics, upselling, and favorable customer feedback
- Exceptional customer service skills with technical proficiency in a fast-paced setting
- Familiarity with Salesforce, JIRA, or similar tracking systems is preferred
Complete Job Description
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