Customer Success Manager

Job Summary

Managing customer relationships remotely, the full-time Customer Success Manager will ensure a successful service experience by coordinating service events, communicating with customers and field engineers, and providing timely updates to maximize satisfaction.

Key responsibilities

• Manage accounts to maintain positive customer relationships and ensure service level agreements are met
• Communicate effectively with customers and the service team throughout the service process
• Provide accurate updates on service events and assist with billing and work order reviews

Required qualifications

• High School Diploma or GED required; some college or degree preferred
• 2+ years of experience in a high-volume customer service role preferred
• Prior experience in the Field Service or Equipment Maintenance industry is a plus
• Strong account management skills with minimal oversight required
• Proficiency in computer use for scheduling and dispatching duties