Customer Success Manager

Job Summary

To support a growing practice, the full-time remote Customer Success Manager will act as a liaison to executive teams, ensuring customer needs are met while driving brand success and expanding client relationships.

Key responsibilities:

• Drive success for existing customers and support onboarding of new brand owners, ensuring elite service throughout the customer journey
• Expand and upsell existing customers through excellent communication and service, aiming for additional locations to join the program
• Build and maintain strong relationships with executive-level clients, ensuring their needs are understood and addressed

Required qualifications:

• Bachelor's Degree or related experience in the energy industry
• Extensive experience in managing C-Level relationships in Executive Sales or Account Management roles
• Operational experience and CRM proficiency are required
• Ability to understand and assist customers in achieving sustainability goals
• Strong organizational skills with the ability to prioritize multiple projects simultaneously