Customer Success Manager

Job Summary

Managing a portfolio of Mid-Market clients, the full-time Customer Success Manager will drive success, net revenue retention, and expansion by proactively engaging existing merchants, onboarding new clients, and mitigating churn risks in a remote environment.

Key responsibilities:

• Drive scalable customer success initiatives across a pooled book of business, achieving targets for upsells, onboarding, and retention
• Manage engagements with an average of ~30 accounts at any one time, focusing on client health and adoption metrics
• Analyze client data to identify optimization opportunities and collaborate with cross-functional teams to ensure exceptional customer experiences

Required qualifications:

• 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales
• Experience managing a high volume of accounts in a scaled customer success model is preferred
• Bachelor's degree required
• Proficiency with Salesforce is advantageous
• Exceptional time management and prioritization skills