Customer Success Manager
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Job Summary
Managing a portfolio of small and medium-sized business customers, the full-time Customer Success Manager will facilitate adoption and ongoing value realization from Exostar's Managed on Microsoft 365 and CMMC Ready Suite solutions in a hybrid work environment.
Key responsibilities
- Coordinate the transition from Sales through onboarding and ongoing adoption, establishing success plans with clear customer outcomes
- Deliver product education and support to help customers adopt approved workflows for secure collaboration
- Monitor customer engagement and readiness milestones to identify risks and develop recovery plans
Required qualifications
- 3+ years of experience in customer success, account management, or a related customer-facing role in SaaS or cybersecurity
- Experience managing a portfolio of SMB customers with a focus on scalable education and outreach
- Familiarity with Microsoft 365 collaboration tools and foundational concepts in secure information sharing
- Understanding of CUI, CMMC, and NIST SP 800-171, with the ability to learn Exostar's solutions
- Strong organizational skills and experience using CRM systems to track engagement and manage follow-up
Complete Job Description
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