Customer Success Manager
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Job Summary
Managing a portfolio of banking customers, the full-time Senior Customer Success Manager will serve as a trusted advisor, applying industry insights and ServiceNow best practices to enhance platform adoption and achieve measurable business outcomes in a remote setting.
Key responsibilities:
- Build trusted relationships with banking customers, aligning ServiceNow solutions to their multi-year transformation goals
- Develop and manage Customer Impact Plans that incorporate ServiceNow capabilities and key performance indicators
- Lead governance meetings and workshops to advance customer priorities and demonstrate value
Required qualifications:
- 5+ years of experience in Customer Success or a consultative technology role
- Proven ability to create actionable success plans and measurable outcomes
- SaaS or IT expertise with the ability to translate platform capabilities into business value
- Strong record of guiding large enterprise customers and engaging with senior stakeholders
- Knowledge of AI tools and governance in regulated environments; ServiceNow experience is a plus
Complete Job Description
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