Customer Success Manager
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Job Summary
Supporting districts across the Mid-Atlantic and Northeast, the fully remote Customer Success Manager will guide educators and administrators through the customer journey, managing a multimillion-dollar portfolio of 30-40 district partnerships while driving renewals and growth.
Key responsibilities
- Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes
- Lead implementations and structured customer meetings to promote engagement and effective use of Edmentum solutions
- Analyze usage and performance data to craft strategies that maximize student learning impact and proactively address customer needs
Required qualifications
- Bachelor's degree and 5+ years of customer success experience, preferably in K-12 education technology
- Experience with SaaS or software products and proficiency in CRM platforms such as Salesforce
- Strong understanding of curriculum, instruction, and educational trends
- Ability to analyze data and make strategic recommendations based on insights
- Proven ability to engage effectively with customers at all levels within a district
Complete Job Description
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