Customer Success Manager
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Job Summary
As an Enterprise Customer Success Manager, the full-time remote position will manage a portfolio of approximately 200 customers, ensuring their success and retention by providing best practice guidance and maximizing the value they derive from the Bonusly platform.
Key responsibilities
- Manage customer success throughout the lifecycle, focusing on onboarding, retention, and growth opportunities
- Serve as a trusted advisor, consulting on best practices to foster a high-performing culture and achieve client goals
- Advocate for customer needs across departments and keep up with HR industry trends to provide relevant advice
Required qualifications
- 3+ years of experience as a Customer Success Manager in the B2B SaaS space, preferably within HRTech
- Proven ability to manage the entire customer lifecycle from onboarding to renewals
- Strong drive to understand and anticipate clients' business goals and needs
- Excellent organizational skills and project management capabilities
- Ability to thrive in a fast-paced environment and adapt to change
Complete Job Description
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