Customer Success Manager
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Job Summary
Owning a portfolio of MSP accounts, the full-time Customer Success Manager will lead onboarding, adoption, and renewals while driving retention and expansion in a remote capacity.
Key responsibilities:
- Manage a portfolio of MSP accounts from post-sales handoff through onboarding and renewals
- Conduct onboarding sessions, adoption check-ins, and business reviews with documented next steps
- Serve as a trusted technical advisor to partners, utilizing data and insights to manage account health and identify expansion opportunities
Required qualifications:
- 5+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS
- Experience managing a high-velocity customer base across low-touch engagement models
- Proven ability to drive retention and identify expansion opportunities within a book of business
- Comfort using data and dashboards to prioritize work and inform decision-making
- Must be based in the Pacific Time Zone
Complete Job Description
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