Customer Success Manager
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Job Summary
Managing and nurturing relationships with Community Connect partners, the full-time salaried Customer and Financial Success Manager will ensure effective communication and collaboration while monitoring revenue cycle performance and aligning strategic goals with Epic functionality in a remote work environment.
Key responsibilities
- Monitor overall revenue cycle performance at Community Connect sites
- Ensure UChicago Medicine delivers on support commitments and address barriers
- Develop and optimize relationships with Community Connect partners, serving as their main point of contact
Required qualifications
- Bachelor's degree in business, IT, or a healthcare-related field required
- 2 years of hands-on Epic experience
- Ability to achieve time-based objectives and balance multiple priorities
- Strong organizational skills and critical thinking abilities
- Demonstrated ability to create and foster strong relationships with partners
Complete Job Description
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