Customer Success Manager
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Job Summary
To support a growing nationwide aesthetics practice, the full-time Customer Success Manager will ensure successful onboarding of providers, maintain up-to-date documentation, and act as the primary support contact for platform inquiries while working remotely within the United States.
Key responsibilities
- Own provider onboarding into the EMR system, ensuring successful orders and treatments within the first 30 days
- Keep documentation current and improve self-serve help center content in ProviderOS
- Act as the first-line support for providers, proactively checking in to address needs and gather feedback
Required qualifications
- 5+ years of experience in customer success, product management, or a related field
- 3 to 5 years of experience in a healthcare company or with healthcare-related products
- Experience with enterprise platforms, including customer profile management and troubleshooting
- Familiarity with analytics tools such as Amplitude or Mixpanel
- Experience within the Zendesk ecosystem and managing feature toggle systems like LaunchDarkly
Complete Job Description
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