Customer Success Manager
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Job Summary
Owning the full post-sale relationship for a portfolio of accounts, the full-time remote Customer Success Manager will drive onboarding, training, adoption, and renewals while empowering customers to scale successfully on the Canals platform.
Key responsibilities
- Manage customer relationships to enhance adoption, retention, and renewals
- Lead onboarding and training sessions for customers to ensure effective platform utilization
- Monitor usage metrics to identify gaps and opportunities for expansion and renewal
Required qualifications
- 5-8 years of experience in Customer Success for a B2B SaaS product
- Experience in an early-stage startup, building playbooks and processes from scratch
- Proven track record of driving product adoption and managing renewals
- Ability to explain technical concepts to non-technical audiences
- Experience supporting B2B or enterprise customers preferred
Complete Job Description
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